Roll out your community's hospitality!
The Red Carpet Service program blends traditional customer service with the specific needs of travelers and tourists in your area. This engaging and practical 2.5-hour session is designed for staff and management at local attractions, convenience stores, restaurants, retail shops, lodging venues, and any business that interacts with visitors. Participants learn about the economic benefits of tourism and their crucial role in creating a positive, welcoming first impression for all community members. It’s a fun way to boost local hospitality and make a lasting impact!
WHAT IS IT?
An educational opportunity that helps front-line employees:
- Identify travelers’ needs
- Discover tools to support tourism
- Appreciate hidden treasures
- Build service skills
As a package, these aspects translate into a quality experience for visitors and current residents.
HOW IT WORKS
- Sessions: 2.5 hours
- Participants: Front-line staff and managers
- Group size: 25-30 participants (recommended)
- Fees: Initial training, $250 + cost of travel; repeat trainings, travel costs only
- Instructors: Rural Prosperity Nebraska Extension Educators
A local sponsoring organization handles promotion, recruitment, and other details. Partnering with another community is encouraged.
BENEFITS
- Increased understanding of how travelers and tourists benefit the local economy
- Renewed appreciation for front-line employees
- Improved customer service skills
- Increased knowledge of local attractions and hidden treasures
Post-program evaluations have showed a significant increase in attendees’ knowledge and ability to share information about (1) main attractions, (2) hidden treasures, and (3) additional tourist attractions.
Contacts
NORTHWEST PANHANDLE
CHERYL BURKHART-KRIESEL
RPN Extension Educator
308-632-1234
cburkhartkriesel1@unl.edu